Triplelife Diet Centre Privacy Policy
[Date of Last Revision: December 2025]
Triplelife Diet Centre (“We,” “Us,” or “Our”) is committed to protecting your privacy and the confidentiality of your personal and health information. As a provider of nutrition and diet therapy services, we understand the sensitive nature of the information you share with us. This policy outlines how we collect, use, protect, and handle your data.
1. Information We Collect
We collect information to provide you with personalized, world-class nutrition care. This data falls into two main categories:
| Category | Examples of Data Collected |
| A. Personal Identification Data (PII) | Name, email address, phone number, physical address, age, gender, and payment details. |
| B. Sensitive Health Data (PHI) | Medical history, current health conditions (chronic illnesses), dietary habits, food allergies, body measurements, physical activity levels, personalized meal plans, and progress tracking notes. |
| C. Usage Data | Information about how you access and use our website or online platforms (IP address, browser type, pages visited). |
2. How We Use Your Information
Your information is used strictly for the purpose of providing, managing, and improving our services:
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Service Delivery: To create, customize, and deliver your personalized nutrition programs, meal plans, and diet therapy sessions.
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Communication: To schedule appointments, send important program updates, and respond to your inquiries.
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Processing & Billing: To process payments for services and products, and manage your account.
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Service Improvement: To analyze client outcomes and feedback to continuously improve the quality and effectiveness of our programs and services.
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Legal & Safety: To comply with legal obligations, enforce our terms of service, and protect the rights and safety of our clients and staff.
3. How We Protect Your Information
We implement stringent security measures to ensure the integrity and confidentiality of your data, especially your Sensitive Health Data (PHI):
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Data Security: We use encryption, access controls, and secure physical and digital storage methods to prevent unauthorized access.
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Limited Access: Access to your health records is restricted to Triplelife Diet Centre personnel who are directly involved in providing your care.
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Data Minimisation: We only retain personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
4. Sharing and Disclosure of Information
We do not sell or rent your Personal or Sensitive Health Data to third parties. We only share your information in the following limited circumstances:
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With Your Consent: If you explicitly authorize us to share your information (e.g., with your physician or another healthcare provider).
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Third-Party Service Providers: We may share data with vendors who perform functions on our behalf (e.g., payment processors, secure cloud storage hosts, email service providers). These parties are legally obligated to maintain the confidentiality and security of your data.
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Legal Requirements: If required to do so by law, court order, or governmental regulation (e.g., public health reporting or tax compliance).
5. Your Privacy Rights
You have the right to control your personal information held by Triplelife Diet Centre:
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Right to Access: You may request a copy of the personal and health information we hold about you.
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Right to Correction: You have the right to request the correction of any incomplete or inaccurate data we hold about you.
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Right to Deletion (Right to be Forgotten): You may request that we delete your personal data, subject to any legal obligations requiring us to retain it for a specific period (e.g., medical record retention laws).
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Marketing Opt-Out: You can opt-out of receiving marketing communications from us at any time.
6. Changes to This Privacy Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website and updating the “Date of Last Revision.”
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Triplelife Diet Centre
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Email: info@triplelife.co.ke
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Phone: +254 717 206 668 .