Triplelife Diet Centre Refund & Return Policy
1. Our Commitment
At Triplelife Diet Centre, your health journey and satisfaction are our top priority. We stand by the quality of our nutrition services and products.
2. Nutrition Services (Consultations & Programs)
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Cancellation & Refund: You are eligible for a full refund of your program or consultation fee if you formally cancel your appointment or program enrollment before the first scheduled session begins.
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Policy After Commencement: Once the program or the initial consultation has commenced, or a personalized plan has been delivered, all fees are considered earned and are non-refundable.
3. Products (Supplements, Merchandise, etc.)
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Return Window: Products may be returned or exchanged within 7 days of delivery.
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Return Condition: To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it, complete with all original, sealed packaging.
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Return Shipping: The client is responsible for all return shipping costs.
4. Non-Returnable Items
For hygiene and personalized content reasons, the following items are Final Sale and cannot be returned or exchanged:
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Any product that has been opened, used, or had its safety seal broken.
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Digital products, including customized meal plans, e-books, and online course access.
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Perishable goods and clearance/sale items.
5. Refund Process
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Timeline: Once your eligible return is received and inspected, we will process your refund within 7-10 business days.
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Method: Refunds will be credited back to the original method of payment used for the purchase.
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Fees: Original shipping and handling charges are non-refundable. A restocking fee may apply to certain product returns.